Technical Support Advisor

  • Perth
  • Permanent / Full Time

Job Details

  • Location:
    Perth
  • Salary:
    180000 PerAnnum
  • Job Type:
    Permanent / Full Time
  • Ref:
    1221856
  • Date Posted:
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Join a leading provider of innovative solutions and services within the mining sector, committed to delivering exceptional quality and service to our customers. We pride ourselves on our dedicated team of professionals and our ability to stay at the forefront of industry advancements.

Position Overview: We are seeking a highly skilled and motivated Technical Service Advisor (TSA) to join our dynamic team. The TSA will play a crucial role in delivering high-level technical information and support to our Division and its customers within the mining sector. This position serves as the key contact for our branch regarding equipment/system performance and trend analysis, ensuring optimal operation and customer satisfaction.

Key Responsibilities:

  • Technical Support: Provide expert technical information and support to the Division and its customers within the mining sector, addressing and resolving technical issues promptly and efficiently.
  • Performance Analysis: Conduct comprehensive equipment/system performance and trend analysis to identify potential improvements and ensure optimal functionality.
  • Interface Role: Act as the primary interface between the Factory (LME/LEC) and other service and support functions within the business, facilitating seamless communication and collaboration.
  • Customer Relations: Build and maintain strong relationships with customers, ensuring their technical needs are met and their expectations are exceeded.
  • Problem Solving: Diagnose technical problems and determine appropriate solutions, providing guidance and recommendations to customers and internal teams.
  • Documentation: Maintain accurate and detailed records of technical issues, resolutions, and trend analyses, ensuring all information is up-to-date and easily accessible.
  • Continuous Improvement: Stay up-to-date with the latest industry trends and technologies, continuously seeking opportunities to enhance technical support services and processes.

Qualifications:

  • Proven experience in a technical support or advisory role, preferably within the mining sector.
  • Strong analytical skills with the ability to conduct detailed performance and trend analyses.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong problem-solving skills with a proactive approach to identifying and resolving technical issues.
  • Knowledge of mining-related systems/equipment is highly desirable.

Required Certifications:

  • Certificate III in Mobile Plant Technology, or
  • Certificate III in Engineering (Mechanical) Diesel Fitter, or
  • Certificate III in Electrotechnology (HV), or
  • Certificate III in Automotive Electrical Technology

For consideration please submit your resume to george.clark@patchpersonnel.com for a confidential discussion.

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